Service Request Form

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If you're experiencing a problem with one of our products, please fill out and submit the following service request form. You may also want to check out some known problems.

Service Request Form

When you submit your service request report, it will be entered into our database for tracking purposes. Periodically we will post notices regarding service requests reported by our customers in the Known Problems section of this page, and tips or workarounds on the FAQ page.

Please be as specific as possible when describing the problem.

What product/service is this request for?
Mfg. No. Mfg. Date
Name of the vessel:
Name of Ship Operator

Cargo Type: Crude Oil Chemicals Product Others
For others
Please enter a brief one-line description of the request:

(example: PMS not responding to oil)
Where and when is the immediate ETA of this vessel

Country: City: Port :

ETA: ETD:

If there is a particular problem you are reporting, please describe it clearly:
Please provide us with the following information in case we need to contact you:

Name:

Phone:

E-mail:

Mail Address:

Known Problems

The following is a list of some known problems with our products / services; we are working to correct them A.S.A.P.

Display shows: TEMP ERROR.
DEAD SET, No display even with new battery.
Cannot detect oil, only shows water.

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